Terms of Service

Who you are contracting with

SimpleRecover is a product of Runivox LTD, a company registered in England and Wales at 20 Wenlock Road, London N1 7GU, United Kingdom. "We" and "us" below mean Runivox LTD. These terms are governed by the laws of England and Wales.

The service

SimpleRecover monitors your connected Stripe account for failed subscription payments, sends your customers a sequence of up to two emails containing a secure card-update link, and retries the outstanding invoice when a new payment method is provided.

Your responsibilities

• You confirm you are authorised to connect the Stripe account you connect.
• You are the sender of the dunning emails. You must have a lawful basis to email your own customers about their subscription, and the content you configure must be accurate.
• You keep your sender identity and product details truthful and up to date.

Pricing and trial

$9.99 per month or $99 per year, billed through Stripe, after a 14-day free trial. We take no percentage of recovered revenue. Cancel at any time from the customer portal; access continues to the end of the paid period, and we do not pro-rate partial months.

No revenue guarantee

Recovery rates depend on your customers, their banks and your pricing. Figures on our marketing pages are estimates based on typical results, not a promise of outcome.

Availability and liability

We work hard to keep the service running, but it is provided "as is" without warranty. To the maximum extent permitted by law, our total liability is limited to the fees you paid us in the twelve months before the claim.

Termination

You may disconnect Stripe or delete your account at any time. We may suspend accounts that use the service to send content unrelated to a genuine failed payment.